The combination I bring
I bring product acumen, commercial instinct and technical know-how to the same decisions: what customers need, what makes commercial sense and what it takes to build and run it well.
- Product acumen
- Product strategy, discovery and delivery across enterprise software and talent platforms.
- Commercial instinct
- Sales and account management experience, from winning new business to leading customer relationships.
- Technical know-how
- A Computer Science degree, followed by infrastructure and platform product leadership at Salesforce and Multiverse.
Download my CV (PDF, August 2026)
Senior Director of Product Management @ Multiverse
December 2025 - Present
London Area, United Kingdom (Hybrid)
I lead Enterprise Trust & Reliability at Multiverse, building the platforms and services that help our engineers deliver products our customers can trust.
As Single Threaded Leader for Enterprise Trust & Reliability, I lead our AI-driven internal developer platform and the services shared across our products. I treat the platform as a product, with external partners and internal engineers as its customers.
- Lead the team responsible for cloud infrastructure, observability, availability, platform security, authentication and SSO, our notifications platform, governance automation, release safety and shared technology platforms.
- Lead AI and agentic platform strategy, covering developer tooling, adoption governance and cost/value management.
- Rebuilt Foundations around platform missions mapped to OKRs, with platform trust supporting enterprise expansion.
Director of Product Management @ Salesforce
August 2019 - December 2025
Director of Technical Product Management: Customer Availability & Infrastructure. I combined a technical and customer focus to develop Salesforce's Service Delivery & Infrastructure strategy.
Head of Product (Enterprise) @ ProFinda
January 2018 - August 2019
I led product for an AI and machine learning workforce optimisation and talent platform.
- Led SaaS product strategy and product-market fit.
- Hired and managed the UX and Product team.
- Owned the roadmap and OKRs, supported by customer discovery and client relationships.
- Led work on enterprise compliance, including GDPR and ISO 27001.
- Worked with dual-track agile ways of working.
Product Manager @ CareerBuilder.com
February 2014 - January 2018
Product owner for Talent Network and the Big Data Analytics Suite. I managed international Product Strategists across EMEA and APAC, led discovery and coordinated work across teams. I was recognised twice with President's Club.
- Manage our scalable careersite product, serving 3000+ clients and over 8 million users per month
- Communicate and ensure backlog work is prioritised to meet user and stakeholder expectations
- Utilise analytics to enable impactful data driven decisions for my products
- Focus on iterative delivery alongside continuous discovery – Dual-track Agile
- Work with both local and global (non co-located) engineering and product teams
- Run regular face to face user discovery sessions globally to ensure user driven improvements
- Conduct A-B testing where needed to help ensure product moves in the correct direction
- Liaise with other cross-functional teams (internally and at partner companies) to ensure common roadmap goals are met
- Manage international Product Strategists to ensure continued international focus across EMEA and APAC
- Maintain a strong communication bridge between technology and business sides of the organization
- Coordinate, educate and support others in the business on our product’s configuration, limitations and API’s
Focus during this role: Priorities within my backlog included designing and building a scalable candidate source tracking solution for our careersites, which additionally feeds into other partner products and redesigning our mobile platform based upon user discovery and A-B testing
Product Strategist @ CareerBuilder.co.uk
February 2014 - January 2015
Alongside my wider CareerBuilder role, I worked on international employer and data products across EMEA, including CB One, Talent Network, Luceo and EMSI.
Earlier experience
Senior Sales Executive @ 451 Research
2013 - 2014
- Account manager for 451’s online research tools, tasked with selling new services and events
- Sole responsibility for Financial Services clients within EMEA
Senior Relationship Manager & Sales Team Leader @ Wall Street Journal & Financial News (Dow Jones)
2009 - 2013
- Initiate, build and maintain relationships with blue chip companies, including Investment Banks, Asset Managers, Private Equity Firms, Technology Companies and other financial markets clients.
- Source clients and sell a range of digital and print products to new clients within the above industries
- Lead, manage, mentor, recruit and train a team of 4 account managers in their day to day activities.
- Manage daily operations and tech-related aspects of subscriptions and the subscriptions team.
- Devise sales team strategies and assist in product driver and campaign creation to grow business.
- Maintain and update business analytics with relation to client activity and revenue streams.
- Responsibilities for team restructuring, product development, adaption of legal processes and production of future sales strategy, with contributions to group strategic reviews.
- Worldwide travel for client meetings (new and existing business) and conferences.
Sales & Account Manager @ Totaljobs.com (Reed Elsevier)
2008 - 2009
- Account Managing large clients for their recruitment advertising spend and campaigns
New Business Sales Executive @ GAAPweb.com (Trinity Mirror Group)
2007 - 2008
- Sourcing clients and selling recruitment advertising
Sabbatical Position (Societies Officer) @ University of Nottingham Students’ Union
2005 - 2006
- Planning, strategize and development the Societies body, including training of society leaders.
- Contact for all queries about societies that the Students Union may receive, internal and external.
- Chair of Societies Council consisting of 150+ society presidents and lead Societies Exec. Committee.
- Core Member of Students’ Union Executive Committee; 13 Officers who make all developmental and operational decisions regarding the Students’ Union and report to 300+ Students Union council reps
- - Member of the Board of Directors of UNU Services Limited (the Students’ Union Company)
Student Ambassador @ University of Nottingham
2003 - 2005
- Led university tours and assisted on Summer Schools, providing 24 hour pastoral care, supervision, ice breaking games, entertainment, competitions and award presentation to children aged 8-16.
Gap Year Position @ IBM Intranet Technology Team [PUE Scheme]
2001 - 2002